We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am getting this, error when we try to view the plugin from the front end where amelia is enabled only. when click it takes like 20 secs to load and then this error comes out. screenshot you can see its still loading. and teh screenshot after it loads. with the error.
https://polyfill.io/v2/polyfill.js?features=Intl.%7Elocale.en&ver=5.8.1
hmm.. why is no one responding to this ticket?
Hello Suresh
Sorry for the late response, we're not working during weekends.
I can see the booking form loads on your website, but there are some errors in the console. The page where your panel is requires an account, so I couldn't check it out.
Usually, issues like this occur when there are some permission issues, or security measures that block the admin-ajax calls for non-logged-in users, and that's something you need to reach out to your hosting provider about.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Suresh,
thank you for reaching out to us; just a bit of an information - developers are checking, however, they do not work on weekends so please expect a response from Monday.
I wish you a wonderful day!
Hello Suresh.
Sorry for the late response.
Can you please go to wp-content/plugins/ameliabooking/src/Infrastructure/WP/ShortcodeService/AmeliaShortcodeService.php and comment line 50:
wp_enqueue_script('amelia_polyfill', 'https://polyfill.io/v2/polyfill.js?features=Intl.~locale.en');After that, purge all cache from your website, and test again. Please let me know how that goes.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi again Suresh.
I'm glad to hear that front-end is working fine.
For the back-end, please try commenting this: wp-content/plugins/ameliabooking/src/Infrastructure/WP/WPMenu/SubmenuPageHandler.php on line 35:
wp_enqueue_script('amelia_polyfill', 'https://polyfill.io/v2/polyfill.js?features=Intl.~locale.en');Let me know if that helps.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Great news, Suresh, thanks for letting me know.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
HI team,
you guys really need to get rid of this polyfill, or provide a snippets to block it from running , cause its kinda troublesome after an update we have to go and comment it out again . as its causing serious slowness on the front end and back end
Hello again Suresh
Our developers will be working on this in the upcoming updates, so hopefully, it will be resolved relatively soon.
Sorry for the inconvenience.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
OK,
Thank you
You're welcome, Suresh
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables