We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Are you planning on enhance the user panel? today everytime the customer needs a service has to fulfill all the personal info and its annoying.
Hi, Sara,
Thank you for choosing Amelia.
If a user is logged in as a WP User or to the Customer or the Employee panel, the booking form is getting prepopulated with the User's information.
Could you please clarify which issue you faced and which panel you are referring to?
Looking forward to hearing from you.
But all the extra fields where we ask the postal code, and so on, are not there.
Hello Sara
That is correct, custom fields can't be saved to the profile at the moment, so your customers would need to enter them every time an appointment is booked.
We're going to work on our forms, and I'll forward this suggestion to our development team.
Kind Regards,
Aleksandar Vuković
[email protected]
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