We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2868819
Google Calendar sync
Closed

Comments

  • Joe Matz started the conversation
    September 9, 2021 at 8:47pm

    When a client is setting an appointment. Amelia is no longer blocking out "busy" times on my schedule. And is double booking.

  • [deleted] replied
    September 11, 2021 at 1:06pm

    Hi, Joe,

    Thank you for choosing Amelia.

    Could you please clarify if the sync works for creating events in the Google calendar?

    Also, please make sure that the "Remove Google Calendar Busy Slots" option is still enabled in Amelia -> Settings -> Integrations -> Google Calendar.

    Looking forward to hearing from you. 

  • Joe Matz replied
    September 13, 2021 at 6:48pm

    When Amelia is accessed from my website and an appointment is booked the appointment does show up on my calendar. 

    "Remove Google Calendar Busy Slots" is enabled.

    I do have three employees accessing the same Google Calendar, if that makes a difference.

    The problem persists: times on my google calendar marked as "busy" are showing available when a client goes to book a time.  This has created a number of double bookings with the same employee, and that has been a problem

    Thanks for your help.

  • [deleted] replied
    September 15, 2021 at 11:53pm

    Joe,

    Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.

    Please make sure that you set the Maximum Number Of Events Returned to the highest available number (2000 or 2500) in Amelia -> Settings -> Integrations -> Google Calendar.

    Best Regards. 

  • Joe Matz replied
    September 16, 2021 at 7:06pm

    I think that fixed it.

    Thanks

  • [deleted] replied
    September 16, 2021 at 8:12pm

    Joe,

    I'm glad I could helpsmile.png

    Please let us know if you have any other questions.

    Best Regards.