We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2868692
Catalog View - Scaling
Closed

Comments

  •  2
    Ilse started the conversation
    September 9, 2021 at 5:23pm

    Hi

    When the Catalog View is loaded id does not scale well to the available space. When I however rescale the window to tablet size and then back to full width categories take up all the available space. 

    Making the window wider, without first making it smaller does not work.

    See video for clarification.


    Is there a way to fix this? 

    Kind Regards

    Ilse

  • [deleted] replied
    September 12, 2021 at 12:12am

    Hi, Ilse,

    Thank you for choosing Amelia.

    Could you please explain what exactly is not correct on the page:

    NbciebgVIllSsSgzz6DTCilZOaCGHsZBPqJizJmcM8H9g40s3bNakylcw3QjowfgF-Mzzl_9QCR-K3XCs0mHSUet-emKMPZzM3s3Nm7JDv1NOrVHAr8TPRscNBnRYuM69TJVTFE5=s0

    Also, what are the page builder and the theme that you use?

    Looking forward to hearing from you. 

  •  2
    Ilse replied
    September 13, 2021 at 7:22am

    Hi

    For certain screen sizes (I guess when it is bigger than tablet size),  the categories do not  take up all available space (see attachment). In the picture you provided this is not visible. 

    We use Elementor and the theme we use is Neve.

    Kind regards

    Ilse

  •  2,576
    Aleksandar replied
    September 15, 2021 at 7:11am

    Hello Ilse.

    This is a @media query that is setting the size of the categories to 25% of the container so 4 categories can fit in a row.

    You can try overriding it with this:

    .el-col-lg-6 {
width: 50%;
}

    If that doesn't work, try this:

    @media only screen and (min-width: 1200px) {
.el-col-lg-6 {
width: 50%;
}
}

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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  •  2
    Ilse replied
    September 15, 2021 at 7:53am

    Hi

    Thanks for the support, adjusting your suggestion and adding the !important rule worked. 

    @media only screen and (min-width: 1200px) {

    .el-col-lg-6 {
    width: 50% !important;
    }
    }

    Kind regards

    Ilse

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