We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, some of our clients wrote us because they get stuck at the amelia services. I attached an image.
another client is saying the same. Stuck at the clock. I attache picture.
Hi Sara,
thank you for reaching out to us
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
yes, now it just happened to another customer. He is at this link:
https://orgasmi.es/manicura-barcelona/pedicura-barcelona/pedicura-masculina-clasica-completa/
and he's stuck like the picture shows.
Hi again, Sara,
Could you please clarify which point of the booking process he got stuck at? Did it happen at the beginning or when the booking form was already filled in and he was about to pay?
Best Regards.
it happend just before the form, after selecting the time.
Thanks a lot, I could do it, Can you check if it works for you now?