We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2868246
SMS and email notifications
Closed

Comments

  • Sara-Therese Lorentsen started the conversation
    September 9, 2021 at 8:26am

    Hi, 

    I have some problems with my amelia notifications both SMS and e-mail. I hear that my clients don't get them and I can't see if they get my e-mails and sometimes my SMS notifications.

    It doesn't seem to be working properly and I can't see the text to change the captions as well. 

    I have been on Amelia youtube and see how I do the settings for notifications

    - Sara Lorentsen 

  • [deleted] replied
    September 10, 2021 at 11:18am

    Hi Sara,

    thank you for reaching out to ussmile.png

    Are the SMS issues always happening to the same clients? Please let me know.

    Issue with email notifications could be caused by several reasons:

    1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings. 2. Your website has PHP version less than 7 3. The credentials are not correct 4. There's something else blocking the notifications from being sent. 5. If you're using Gmail, please make sure "Allow less secure apps" is enabled.

    Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.

    Also, for the text if it does not want to save, please check if you have Grammarly and turn it off while managing notifications.