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Hi,
I have some problems with my amelia notifications both SMS and e-mail. I hear that my clients don't get them and I can't see if they get my e-mails and sometimes my SMS notifications.
It doesn't seem to be working properly and I can't see the text to change the captions as well.
I have been on Amelia youtube and see how I do the settings for notifications
- Sara Lorentsen
Hi Sara,
thank you for reaching out to us
Are the SMS issues always happening to the same clients? Please let me know.
Issue with email notifications could be caused by several reasons:
1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings. 2. Your website has PHP version less than 7 3. The credentials are not correct 4. There's something else blocking the notifications from being sent. 5. If you're using Gmail, please make sure "Allow less secure apps" is enabled.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
Also, for the text if it does not want to save, please check if you have Grammarly and turn it off while managing notifications.