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  Public Ticket #2867750
Events calendar sync
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Comments

  •  9
    Laurence started the conversation

    we’ve just found a major issue with Amelia. 

    Your calendar sync pages say:

    “Please note: Synchronization with Google calendar is not supported for Events at the moment, just for Services. So if you use Events in Amelia and have assigned employees to them, they will not have Amelia events in their Google calendar automatically.”


    So this makes Amelia useless if using calendars. It will show available slots for employees even though they’re booked out on events. 


    this is a major issue, is someone working to fix this for the next release?


    thanks

  • [deleted] replied

    Hi Laurence,

    thank you for reaching outsmile.png

    Yes, I'm afraid that events are currently excluded from the Google Calendar sync feature; this isn't something that we have on our implementation roadmap at the moment, however, some clients did inquire about this addition for the future.

    So, please check out if the suggestion has already been submitted to this page; where you can vote for it, or if there isn't one made by clients previously please feel free to add it. 

    Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

  •  9
    Laurence replied

    I am sorry but why do I need to suggest this? This should be included! I dont need to request it. 

    Without it, how can our employees see all the events and services on a calendar? 

    How can the services booking exclude dates they are on events? 

    This missing feature is crazy! We have invested so much time and money into using and setting up Amelia for a client, and then I discover this small print in the bottom of the page! It means Amelia is useless.

    Why is not a big warning at the top somewhere before people invest their time and money into setting it all up? This is an extremely important missing feature that renders Amelia useless and so should be alerted much more. 

    It's fine if someone is not using events. But if someone needs events, then Amelia cannot be used. It makes Events pointless because it will cause more issues. 

    Can you explain why Amelia has events, but not book them out on peoples calendars? What is the point? 

  •  9
    Laurence replied

    Update: I just realised the sync is a 2 way sync, and perhaps thats why Events does not sync with it? 

    But does Amelia provide an iCal feed so users can add it to their calendar as a subscription?

    We dont need 2 way sync. We just need all Events and Appointments in an employees calendar - that is of course a fundamental thing to have, and thats why I was referring to it being useless if you cant. 

    So an employee opens their Outlook calendar and sees all their events and appointments in it. 

  • [deleted] replied

    Hi, Laurence,

    Thank you for choosing Amelia.

    Please note that the information that Google Cal sync doesn't support Events is highlighted in our documentation, so we inform our current and potential customers about this limitation:

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    Events have different logic than Appointments, they don't have to be assigned to Employees, or they can be assigned by multiple Employees at the same time. That's why Google Cal sync doesn't work for Events.

    Sorry for disappointing you.

    Please let us know if you have any other questions.

    Best Regards. 

  •  9
    Laurence replied

    yes but what about subscribing to an ical feed? That’s just a one way update. 

  • [deleted] replied

    Laurence,

    Sorry for the delayed response.

    I'm not sure how it's supposed to work, could you please clarify that? 

    Looking forward to hearing from you. 

  •  9
    Laurence replied

    so what I mean is…. Appointments show up on the employees calendar when you setup google or outlook sync. 

    You’ve already said you won’t sync events though. So it means employees can’t see events in their calendar. 

    What I am asking is can Amelia not provide an ical feed so they can subscribe to that as an extra calendar for events? Then they’ll see both events and appointments in the calendar. 

    I find it very strange you would only allow employees to see appointments and not the events they’re running. 

    Creating an ical feed is very straight forward and I have in fact written my own custom one reading Amelia events tables  but I just shouldn’t have to, Amelia should be doing it out of the box  

    Thanks


  •  2,572
    Aleksandar replied

    Hey Laurence

    Our developers do have this task planned for one of the future updates, but unfortunately, there were always some features, fixes, and improvements that had higher priority.

    I'll forward this to them again, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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