Holiday Notice – Support Unavailable on April 18 and April 21
We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!
In the meantime, if you need any help, feel free to:
-
Use the support widget in the bottom right corner on our websites (Amelia and wpDataTables) — our latest AI-powered assistant is there 24/7 to help with basic and intermediate questions,
-
Browse our detailed documentation (Amelia, wpDataTables)
-
Explore helpful articles,
-
Or check out our YouTube channels for video guides!
Amelia YouTube Channel
wpDataTables YouTube Channel
Thank you for your understanding, and we wish you a wonderful holiday weekend!
Is it possible to set different email notifications for different services, or is it only one notification email for all the services? I would like to have the email to be different for each service category. Thanks
Hi, Virginie,
Thank you for choosing Amelia.
It is possible with the most recent version 4.1. We added a Custom notifications feature, so now each Service can have a separate notification in Amelia.
So, please, make sure you updated your plugin and cleared the site and the browser cache. After that, custom notifications should become available on the Notifications page under the "Create New Notification" option.
Best Regards.
Hello,
My Amelia is on auto-update, therefore it is updated. But I can seem to find the « Create a new notification » option? Could you send me a picture of what I’m looking for? Thanks
Virginie,
Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.
Could you please check the version on the WP Plugins page? It could be that your license wasn't renewed for some reason or the plugin wasn't automatically updated (sometimes WP blocks auto-updates):
If you have version 4.1 or 4.2, then the Notifications page should look like this:
If you don't see the "Create new notification" option but you have your plugin updated, please try to clear the site and the browser cache, that should resolve the issue.
Looking forward to hearing from you.