Is it possible to set different email notifications for different services, or is it only one notification email for all the services? I would like to have the email to be different for each service category. Thanks
It is possible with the most recent version 4.1. We added a Custom notifications feature, so now each Service can have a separate notification in Amelia.
So, please, make sure you updated your plugin and cleared the site and the browser cache. After that, custom notifications should become available on the Notifications page under the "Create New Notification" option.
My Amelia is on auto-update, therefore it is updated. But I can seem to find the « Create a new notification » option? Could you send me a picture of what I’m looking for? Thanks
Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.
Could you please check the version on the WP Plugins page? It could be that your license wasn't renewed for some reason or the plugin wasn't automatically updated (sometimes WP blocks auto-updates):
If you have version 4.1 or 4.2, then the Notifications page should look like this:
If you don't see the "Create new notification" option but you have your plugin updated, please try to clear the site and the browser cache, that should resolve the issue.
Is it possible to set different email notifications for different services, or is it only one notification email for all the services? I would like to have the email to be different for each service category. Thanks
Hi, Virginie,
Thank you for choosing Amelia.
It is possible with the most recent version 4.1. We added a Custom notifications feature, so now each Service can have a separate notification in Amelia.
So, please, make sure you updated your plugin and cleared the site and the browser cache. After that, custom notifications should become available on the Notifications page under the "Create New Notification" option.
Best Regards.
Hello,
My Amelia is on auto-update, therefore it is updated. But I can seem to find the « Create a new notification » option? Could you send me a picture of what I’m looking for? Thanks
Virginie,
Sorry for the delayed response, our support team is cut in half due to COVID-19 infestations. That’s why our response time has increased.
Could you please check the version on the WP Plugins page? It could be that your license wasn't renewed for some reason or the plugin wasn't automatically updated (sometimes WP blocks auto-updates):
If you have version 4.1 or 4.2, then the Notifications page should look like this:
If you don't see the "Create new notification" option but you have your plugin updated, please try to clear the site and the browser cache, that should resolve the issue.
Looking forward to hearing from you.