We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I just bought Amelia and I'm configuring it. I wanted to created packages. I check the video tutorial but I don't have "packages" tab in the "services" menu... How can I fix it?
Kind regards,
Nathalie
Hi there,
thank you for reaching out to us
Packages feature is a part of Pro licence and Developer licence; as per your current purchase code you have attained Basic Lifetime licence, which does not come with the Package feature, as shown here.
If you wish, we can upgrade your licence anytime, in the amount of the difference between your current licence and the new one.