Hi Raphael

Thank you for reaching out to us.

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

Unfortunately issues like conflicts with third party plugins or themes are always possible due to the nature of WP, and it might take significant time to investigate and replicate the issue on our side, to be able to find the source of the problem, especially when the plugin or theme is not familiar to us. There is no builtin feature that would disable this in Amelia I'm afraid.

Hi Raphael

Can you clone your website?

If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files which you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.

Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.

I will forward it to our developers to investigate further and see if they can find a solution for you. 

Hi Raphael!

Thank you for the credentials, and access; it has been forwarded to our seniors and we will contact back as soon as possible.

Hi again, Raphael,

Long time no "see"

Your case was forwarded to our Level 2 Support, as Ivana mentioned before.

However, we experience an unusually high number of tickets, that's why our senior colleague didn't respond to you yet.

We will get back to you at the earliest possible time.

Best Regards. 

Hey Raphael

The duplicator files have been forwarded to our development team, so they can see what can be done about the customer panel access error. For the time being, I fixed the issue by adding functions.php file to ../wp-content/mu-plugins/ folder on your website:

That file contains this script:

function wpamelia_exclude_plugins($plugins) {
    if (!defined('DOING_AJAX') || !DOING_AJAX || !isset($_GET['action']) || false === strpos($_GET['action'], 'wpamelia_api')) {
        return $plugins;
    }
    foreach($plugins as $key => $plugin) {
        if (false !== strpos($plugin, 'paid-memberships-pro')) {
            unset($plugins[$key]);
        }
    }
    return $plugins;
}
add_filter('option_active_plugins', 'wpamelia_exclude_plugins');

Which excludes Paid Memberships Pro from being loaded on this page, and therefore doesn't attempt to perform a redirection:

So, this works for now, and it will continue to work even when you update plugins and the theme on your website. As mentioned before, our developers will see how this can be fixed for good.

As for the image opening twice - that's caused by two lightbox being run - one of them is ours, and the other one is Elementor's. This has been forwarded to our front-end developer, and as soon as I hear from him, I will let you know.

Hi again Raphael.

The "Elegant" solution for lightboxes would be to add a custom CSS on the page where Amelia's Events are loaded:

.am-event-photos .lightbox {
display: none;
}

It only displays the Elementor's lightbox, and works fine. Please let me know if it works fine.

My pleasure Raphael.

If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.