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  Public Ticket #2866486
Download new version
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  • Paulo started the conversation

    Hello:

    How do I download the new 4.1 version of Amelia? I couldn't find any link in your page for those of us who have already paid for it. Also, once I download it, how do I install it if I have a previous version installed? (In my case I have 3.3) Do I have to uninstall the old version first, or can I just install the new one over it?



  • [deleted] replied

    Hi Paulo,

    thank you for reaching out to ussmile.png

    My suggestion is to update the plugin manually by following these steps:

    1.) Download zip from our store or from the email you received when you purchased the plugin

    2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3.) Delete existing ameliabooking folder.

    4.) Upload the previously downloaded ameliabooking folder through FTP into "plugins" folder (unzip it)

    5.)  Go to WP-admin panel, open Plugins section.

    6.) Deactivate Amelia Plugin, and then activate it again.

    7.) Clear server and browser cache

    ____________________________________________________________________________________________

    If you are on hosting where you are not allowed to access your FTP, then follow these instructions:

    Please note that after you delete the plugin from your Plugins section, you WILL NOT lose your data.

    1.) Download zip from our store or from the email you received when you purchased the plugin

    2.) Delete Amelia plugin from WordPress' Plugins page

    3) Click on Add new in top left of your Plugins page

    4) Click on Upload plugin in top left of your Plugins page

    5.) Choose the previously downloaded ameliabooking.zip file

    6.) When uploading is done, please Activate Amelia plugin

    7.) Clear server and browser cache.

    Please note that our plugin is around 8 MB in size, so if you are not able to upload it through WordPress plugins page, you will need to increase the following:

    upload_max_file size, 

    post_max_size,

    max_execution_time

    You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.


  • Paulo replied

    Hello:

    The problem is that, when I click on the download link in the email that I received when I first purchased the plugin, it says "This link has expired".  Could you please send me another link for the latest version?

    Thanks.


  • Paulo replied

    Okay, never mind. I found  the instructions to log into your site and download the latest version. Thanks and sorry.



  • [deleted] replied

    Hi Paulo,

    thank you for letting us know; I'm glad you have found a way.

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.