We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello:
How do I download the new 4.1 version of Amelia? I couldn't find any link in your page for those of us who have already paid for it. Also, once I download it, how do I install it if I have a previous version installed? (In my case I have 3.3) Do I have to uninstall the old version first, or can I just install the new one over it?
Hi Paulo,
thank you for reaching out to us
My suggestion is to update the plugin manually by following these steps:
1.) Download zip from our store or from the email you received when you purchased the plugin
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing ameliabooking folder.
4.) Upload the previously downloaded ameliabooking folder through FTP into "plugins" folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate Amelia Plugin, and then activate it again.
7.) Clear server and browser cache
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If you are on hosting where you are not allowed to access your FTP, then follow these instructions:
Please note that after you delete the plugin from your Plugins section, you WILL NOT lose your data.
1.) Download zip from our store or from the email you received when you purchased the plugin
2.) Delete Amelia plugin from WordPress' Plugins page
3) Click on Add new in top left of your Plugins page
4) Click on Upload plugin in top left of your Plugins page
5.) Choose the previously downloaded ameliabooking.zip file
6.) When uploading is done, please Activate Amelia plugin
7.) Clear server and browser cache.
Please note that our plugin is around 8 MB in size, so if you are not able to upload it through WordPress plugins page, you will need to increase the following:
upload_max_file size,
post_max_size,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
Hello:
The problem is that, when I click on the download link in the email that I received when I first purchased the plugin, it says "This link has expired". Could you please send me another link for the latest version?
Thanks.
Okay, never mind. I found the instructions to log into your site and download the latest version. Thanks and sorry.
Hi Paulo,
thank you for letting us know; I'm glad you have found a way.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.