My site's password recovery process is not working properly. I imagine that something must be wrong. I have carefully reviewed the documentation but have not found anything to tell me where I am doing wrong.
What I did was the following:
In Amelia's notifications, I went to the group "Other notifications" and activated and edited the email identified as "Access to the client panel" which is precisely the last email on the list, located after Birthday Greeting.
In that email, I incorporated the placeholder "% customer_panel_url%" thinking that with that placeholder my client would have the possibility to enter a new password, but that does not happen.
The mail is arriving perfectly when the client requests Brpassword recovery, but I don't know what I should do so that the client can reset their password.
I would be very grateful if you could tell me where in Amelia's documentation I can find the information I need to activate this functionality on my site.
If you want your Customers to access their profiles on the front-end Customer panel, you need to create a Customer panel and include %customer_panel_url% placeholder in the Appointment Pending or Appointment Approved email notification (not in the Customer Panel Access notification since this one is made for the password change):
After they receive an email that their appointment is booked, they will see the link to log into the Customer Panel, and the first time they visit that link, they will enter the password which they will later use to log into the panel.
Also, if you test the Customer Panel, you should book a test Appointment with an email address that wasn't used for any Amelia user before. You should access the Panel being logged out from the WP Admin user (it will be even better if you use incognito mode). Only then the link and the Panel itself will work correctly.
Hi everyone.
My site's password recovery process is not working properly. I imagine that something must be wrong. I have carefully reviewed the documentation but have not found anything to tell me where I am doing wrong.
What I did was the following:
In Amelia's notifications, I went to the group "Other notifications" and activated and edited the email identified as "Access to the client panel" which is precisely the last email on the list, located after Birthday Greeting.
In that email, I incorporated the placeholder "% customer_panel_url%" thinking that with that placeholder my client would have the possibility to enter a new password, but that does not happen.
The mail is arriving perfectly when the client requests Brpassword recovery, but I don't know what I should do so that the client can reset their password.
I would be very grateful if you could tell me where in Amelia's documentation I can find the information I need to activate this functionality on my site.
Thanking you in advance for your collaboration,
Best regards,
Melvin Brea
Hi, Melvin,
Thank you for choosing Amelia.
If you want your Customers to access their profiles on the front-end Customer panel, you need to create a Customer panel and include %customer_panel_url% placeholder in the Appointment Pending or Appointment Approved email notification (not in the Customer Panel Access notification since this one is made for the password change):
After they receive an email that their appointment is booked, they will see the link to log into the Customer Panel, and the first time they visit that link, they will enter the password which they will later use to log into the panel.
Also, if you test the Customer Panel, you should book a test Appointment with an email address that wasn't used for any Amelia user before. You should access the Panel being logged out from the WP Admin user (it will be even better if you use incognito mode). Only then the link and the Panel itself will work correctly.
Hope that will help.
Best Regards.