We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am not able to de-select the server side processing checkbox for a SQL query table. This is (I believe) why I'm unable to return any results when using either the 'search' or 'filter' features to find entries in my table. Why am unable to deselect the checkbox? And if this isn't the source of my search/filter issue, what is causing that? I am returning records (as shown in the displayed content from the link I provided) but entering anything in the search returns no results.
This was working fine a month ago. I've been on vacation and just recently updated several of the sites plugins and also wordpress. I appreciate your help.
Hi DEBRA
Thank you for reaching out to us.
Can you please tell us how many entries are in the table you have this issue with? If it is a large table you ill not be able to turn off this option.
2156 rows. If I'm unable to turn this off, how do users filter or sort to find their respective entries on the front end?
It appears the number of rows is why I'm unable to turn off server side processing. So the question does become: how can a person search for an entry on the front end? Or, is that simply not possible with tables greater than 2000 rows?
Hi Debra
Thank you for confirming that, yes the size of the table is the reason why it cannot be turned off.
If your table is large, it is much better to port it to a different format, or – even better – to MySQL table (you can use “Create a table by importing data from data source” to import your file to MySQL).