We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2866092
Backend Problem Modal
Closed

Comments

  • Eric started the conversation
    September 6, 2021 at 6:51pm

    Hi i have a big Problem with my intranet website. We use woffice theme and wpdatatabels ran very fine. Since we upgrades to premium we have alot problems.

    1. on different browsers different problems. on opera i can go in backend settings wpdatatables but cant use column settings - there is no modal visible but screen is fading a bit

    2. biggest problem on chrome i cant use any tables or settings because i get an error modal directly after using wpdatatables. i already deinstalled and installed it ..but no changes. i cant do anything when the error is showing (see attached file)

    I tried to set all buttons in settings (no use of css etc.) but nothing helped...



  •  2,576
    Aleksandar replied
    September 7, 2021 at 10:26am

    Hello Eric

    Thank you for your purchase.

    This is a conflict with something, that's for sure. Whether it's a conflict with the theme or another plugin I can't say.

    Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

    Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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