We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
My customers are currently having troubles booking onto events and appointments. Apparently they try to book but the page refreshes, (without confirmation or payment) and then when they try again it tells them 'you are already booked onto this appointment'. As a result we're having to check if they're booked on- and then send them bank details to send payment as the paypal hasn't taken payment, but Amelia has added them to the attendees list.
Our attendees list shows that they are in fact booked on- but payment hasn't been taken. This means our spaces are being filled up, sometime multiple times by customers trying to book on again and again because they haven't paid- but they are already registered for that class/event on the booking system.
We haven't had this problem before, but since we added some Halloween events last week this has been a really common problem for our appointments and events- could it be related to the volume of traffic on the page?
Has anyone had this problem? If there's a way to fix it rather than checking every single attendee for all our events and over 250 spaces in our classes per week against our pay pal that would be amazing.
Many Thanks,
Bobbie
Hi, Bobbie,
Thank you for choosing Amelia.
Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can post the credentials as a private reply to this ticket. We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Also, please specify which Events/Services cause this issue.
Looking forward to hearing from you.