We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I need to create a Therapy service like this:
- Therapy - 1 session - 100$ pay once
- Therapy - package of 2 sessions - available for 1 month - 150$ pay once
- Therapy - package of 6 sessions - available for 1 month - 300$ pay once
How can I achieve this?
If I use the recurring feature, I don't know how to limit the number of repeats.
Thank you!
Hi, Alexandru,
Thank you for choosing Amelia.
I'm afraid, at the moment it's possible to set a limit to Appointments that can be booked under a package only with the Packages of Services feature.
Packages of Services is a feature that allows creating packages of multiple appointments (of the same or different services). In that case, the services that are included in the package and the number of appointments will be fixed, and the price will be set for the whole package. Customers will be able to book included Appointments on any days, with no strict recurrence. You can see more information here.
Please note that the Packages feature is only available for Amelia Pro and Developer licenses.
Please let us know if you have any other questions.
Best Regards.
In that case, I would like to make an update, and pay only the difference. Is this possible?
Alexandru,
Sure.
If you upgrade the license, you will have to pay only the difference between the two licenses that will be calculated respectively (so, the time you were using Amelia Basic will be deducted from its price).
If you confirm the upgrade, we will forward the request to our reseller, Paddle, and they will charge your card or PayPal account for the difference.
For that, we will need the email address you used for the purchase and the license you want to upgrade to (if it's Pro annual or lifetime).
So, please, let us know and we will make the change.
Best Regards.
Email: [email protected]
PRO annual
Thank you!
Alexandru,
I forwarded your request to my colleague.
I will get back to you once the license is upgraded.
Best Regards.
Ask them to contact me first for the payment, please! I don't have a money deposit on PayPal. I am just using it for actual payments.
Thank you!
Alexandru,
The payment will be proceeded automatically, so we won't be able to send you a link.
Do you want us to let you know the upgrade price first?
Ok, lets try to make the upgrade.
Thank you!
How can we solve this quicker? It's been some days since I opened the ticket and I realy need that functionality going.
Thank you!