We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When the appointment is done, it’s supposed to take me to payment Gateway of woocommerce after the integration however it’s not the same that’s happening. It’s just not at all going to the payment Gateway. The appointment gets booked without any payment. Kindly let me know how to fix this. It’s really urgent.
Hi Dr Akhil
Thank you for reaching out to us.
Can you please check if you have enabled this payment option in the service settings?
No that isn’t enabled since I have enabled woocommerce and it’s associated payment Gateway and not the Mollie. Should I enable Mollie for the woocommerce to work with Amelia?
Hello Dr Akhil
This usually happens if your Cart or Checkout pages aren't configured in WooCommerce.
Please go to WooCommerce Settings/Advanced settings, and check if under "Cart" and "Checkout" the proper pages are selected. If there are no such pages, you'll need to create two pages, one for Cart and one for Checkout, and add the [woocommerce_cart] and [woocommerce_checkout] shortcodes to them.
After that, select these pages in advanced settings, and it should work. If it doesn't, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Aleksandar Vuković
[email protected]
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