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Hi,
I originally purchased Amelia in July 2020, in August 2021, I renewed my purchase.
At the time I had a lot of issues upgrading the plug in. This was rectified.
The plug in requires further updating. The error message I am receiving is
"An error occurred while updating Amelia: To receive automatic updates license activation is required. Please visit settings to activate Amelia".
Please advise what needs to be done.
Thank you, Sharon
Hi, Sharon,
Thank you for choosing Amelia.
Could you please provide us with:
- the email address that you used for the purchase,
- a temporary WP Admin login,
so we will be able to investigate the issue.
You can post the credentials as a private reply to this ticket.
Looking forward to hearing from you.
Hi Liza,
Thank you for getting back to me.
Stopping auto updates did not work.
The error message is
"""An error occurred while updating Amelia: To receive automatic updates license activation is required. Please visit settings to activate Amelia.""
There seems to be a conflict with my license?
I am hesitant in regard to downloading the zip file, as this is not my expertise. I did this a few weeks ago (with amelia) and spent 2 days on chat with support from my hosting company.
The process is not that simple for me (extremely frustrating). Can you look into why I am getting the error message to activate my license.
Thank you, Sharon
Sharon,
Most probably, something happened to the purchase code (for example, a symbol was missed or mistakenly added to it while copying/pasting it).
Could you please provide us with the database access (cPanle or PhpMyAdmin credentials), so our developers will be able to check it? Please don't forget to use private mode.
Best Regards.