We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Have just rebuilt our website on a new host and trying to re-setup Amelia; getting a fatal error on the activation of the plugin:
Fatal error: Out of memory (allocated 135270400) (tried to allocate 4194312 bytes) in /home/sites/xxxxxxxxxxxx/public_html/wp-content/plugins/ameliabooking/vendor/oyejorge/less.php/lib/Less/Output.php on line 27
Hi Nick!
Thank you for reaching out to us
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hello Nick
Thanks for providing the credentials, but you haven't provided your website, so we don't know where to log in with those credentials.
Even if we were able to log in, though, this doesn't seem to be an issue we can solve, as the error indicates the amount of memory Amelia tried to allocate (4.19MB, which is not a lot) goes beyond the memory limit. This means that some other plugin on your website is pulling almost all memory you have on your website, and Amelia is not able to activate due to this.
Can you please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Aleksandar Vuković
aleksandar.vukovic@tmsproducts.io
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I will try this and see what causes the issue, many thanks
Sure, Nick; please do contact back if needed
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.