We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I'm setting up Amelia for a client and it seems that the sections to choose service or event are completely missing. I cannot add all the custom fields either.
Currently, there is only one event in the calendar and services might not be necessary.
Hi, Natasha,
Sorry to hear that you faced this issue.
Could you please try to create a new Admin user with an email address that wasn't used in Amelia before and log in under this user? If you will be able to see/create the missing parts, then it means that the issue is related to mixed permissions, so please get back to us, and we will provide you with a guide on how to resolve it.
If that doesn't help, please provide us with a temporary WP Admin login, so we will be able to investigate the issue from the inside. You can post credentials as a private reply to this ticket.
Looking forward to hearing from you.
Natasha,
Thank you for the credentials.
I believe this issue was caused by the fact that you had only one Event created in Amelia.
I added a Test Event, and it was displayed in Coupon and Custom field modals:
The old Event wasn't displayed because it has passed already.
Therefore, this selection drop-down can be displayed only if you have more than one Event or more than one Service.
Hope that will help.
Best Regards.