We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
It would be nice to be able to add a new customer from the amelia-employee-panel.
I would like an employee to be able to add a customer on their employee only screen where they manage their appointments. They can add an appointment if the customer already exists in the system, but unable to create a new customer if they have never signed up with us before. The employee then has to go to the front end of the website to be able to enter the information.
Hi Elizabeth!
This is a widely asked for feature; please check out this page; it was most likely already suggested by another client so you can vote for it.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.