I am having some trouble with the email notifications having double spacing and my emails look absolutely terrible!
I have tried using SHIFT + ENT and it didn't work
I have also tried editing the wp_options> amelia settings to notifications": { "breakReplacement": "<div style="height: 0.1rem"></div>"}
Please can someone help me fix this problem otherwise I might have to go with another plugin.
It's also rather concerning that this problem has been brought up by numerous users in the past and this is still something that is happening (https://tmsplugins.ticksy.com//ticket/2144912/).... do you guys even update this plugin still, or even provide sufficient support? - This is a very "simple" yet important issue but yet this has gone completely unresolved in your support threads so it makes me worried if your plugin is the right choice.
The ticket you are referring to is rather old, given that we update the plugin once a month; spacing was resolved in release of 4.0 version, as shown in our official changelog. There was no solution provided on ticket in written form, as our developers created an update and thus resolved client's issue.
Please kindly check if you have the latest version of Amelia 4.1; if you do, and the problem still persists, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi
I am having some trouble with the email notifications having double spacing and my emails look absolutely terrible!
Please can someone help me fix this problem otherwise I might have to go with another plugin.
It's also rather concerning that this problem has been brought up by numerous users in the past and this is still something that is happening (https://tmsplugins.ticksy.com//ticket/2144912/).... do you guys even update this plugin still, or even provide sufficient support? - This is a very "simple" yet important issue but yet this has gone completely unresolved in your support threads so it makes me worried if your plugin is the right choice.
I look forward to a solution urgently.
Hi Darryn,
thank you for reaching out to us
The ticket you are referring to is rather old, given that we update the plugin once a month; spacing was resolved in release of 4.0 version, as shown in our official changelog. There was no solution provided on ticket in written form, as our developers created an update and thus resolved client's issue.
Please kindly check if you have the latest version of Amelia 4.1; if you do, and the problem still persists, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I have received a solution to this problem. Ticket is linked inside my original ticket below.
I'm glad to hear that Darryn
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.