We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have a child theme. And actually each time loco translate or amelia are updated i loose my french translations.
How may i save my translations ?
If i add wpamelia .po and .mo in my child theme folder, it should work ?
But how to update it (.mo and .po) with the next translatables chains ?
Best Regards,
Raphael
Hi again, Raphael,
Well, as far as I know, Loco Translate has a sync option, so, I believe, once you update the plugin, the language file should get sync with your previous translation.
However, we didn't test this solution on our end, so I cannot tell you precisely.
We can only recommend to save the translated files on your computer, and if the sync doesn't work - replace the updated language files with the saved ones through FTP.
Best Regards.