We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello there!
We are now upgrading our web page with Amelia PRO but we have three doubts regarding the packages of services:
1. We would like to know how we can schedule a plan from the backend. We only find the option for the student to buy a plan and schedule it, but sometimes the purchase is by phone or here at the school and we have to schedule it manually. Is it possible?
2. We also do not know how to see the number of classes that a student of a package has taken from the backend. How can we know the remaining classes or which number of classes from the package is the student attending?
3. We are making some tests, so we created several packages for different students. We can’t find any way to erase them now. We can delete the appointments but there is no option for the package, it just remains there.
Thanks!
Hi, turistas,
Thank you for choosing Amelia.
1. I'm afraid, at the moment Appointments from a package can be booked only be the Customer on the Customer Panel.
2. A Customer can see the booked and remaining Appointments on the Customer Panel. Unfortunately, you as Admin will be able to see this information only if you select it manually on the Appointments page (you will be able to see booked Appointments, not the remaining ones).
3. Yes, this option is also not available at the moment: you can only delete booked Appointments.
The Packages feature is relatively new, so it requires some changes, and our developers are planning to implement them in the coming updates. However, you can speed the process up by submitting a "feature request" on our website.
Please let us know if you have any other questions.
Best Regards.