I followed your youtube guide to set up Amelia with Google Calendar. No apparent issues during the procedure. However, I am seeing two issues.
1: Events put into the Google Calendar (set to busy) will not prevent that timeslot from being selected in the booking form. (I have enabled that setting as well)
2: Do I select a timeslot in the booking form that has already been occupied in the Google Calendar, it simply puts the event in the next available slot after the occupied timeslot.
I have made a test employee for you to use with the following:
Can you please also provide me with admin level access to the site? There isn't much I can tell from the dashboard at the moment.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I have forwarded your credentials to our senior to take a look; everything in Google Calendar setup is correct, and busy slots are set to maximum, so he will investigate and let us know.
Geri, please make sure to open up a separate ticket for your issue.
I used the "Amelia Support" employee Ivana created to test this, and I was able to see the busy times removed from employee's availability.
Since your website is set to "UTC+0" in WordPress' General Settings:
And I'm in CET, the times in Google Calendar and in your WordPress site have 2-hour time difference. I created a busy time slot for September 6th, at 12:00:
Then, when I tried to create an appointment, I saw that the 10:00 time slot was missing:
Actually, all times that are affected by that busy slot were missing, so "09:45, 10:00, 10:15, 10:30, 10:45 and 11:00" time slots were blocked. When I delete that time slot from my Google Calendar, they come back:
As far as I can see, everything's working fine. You need to make sure that the time zone of your website is the same as the time zone configured in your Google Account. Also, my suggestion is to change the format of the WordPress time zone, so if you really are in UTC+0, change it to the city you're in. This will prevent issues with the Daylight Savings Time in the future.
Do you ever get any tickets about people having to re-connect to their google calendar ever so often?
I'm currently moving from Latepoint because the google calendar sync only ever lasts for exactly one week. Then each employee has to disconnect and connect again. Could I expect to run into any similar issues here, now once the connection is working?
I followed your youtube guide to set up Amelia with Google Calendar. No apparent issues during the procedure. However, I am seeing two issues.
1: Events put into the Google Calendar (set to busy) will not prevent that timeslot from being selected in the booking form. (I have enabled that setting as well)
2: Do I select a timeslot in the booking form that has already been occupied in the Google Calendar, it simply puts the event in the next available slot after the occupied timeslot.
I have made a test employee for you to use with the following:
Email: [email protected]
Password: Amelia123
Page for booking: www.vejlenord.dk/booking
Page for employee dashboard: www.vejlenord.dk/dashboard
Please see if you get the same issues as me, or If you already know - tell me what I'm missing to make this two-way sync.
Hi Marcus!
Thank you for reaching out to us
Can you please also provide me with admin level access to the site? There isn't much I can tell from the dashboard at the moment.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi Marcus
I have a question.
How to translate your continue and back button?
Thanks!
Hi,
I have set the language to english now.
However, if something by error stays in Danish:
Continue=fortsæt
Back=Tilbage
I understand, but how to do that?
How to translate?
Im not sure I understand your question? I'm not looking to get something translated?
I want to translate "Continue" and "Cancel" and "Confirm" button to Romanian. How to do that? This is my form https://washexpert.ro/rezervare/
wow, I thought you were support for a second. I don't know how, but try using translatepress or similar plugins
I use Loco Translate but not working :(
Hi Marcus,
thank you for the credentials!
I have forwarded your credentials to our senior to take a look; everything in Google Calendar setup is correct, and busy slots are set to maximum, so he will investigate and let us know.
Geri, please make sure to open up a separate ticket for your issue.
Hello Marcus.
Sorry for the late response.
I used the "Amelia Support" employee Ivana created to test this, and I was able to see the busy times removed from employee's availability.
Since your website is set to "UTC+0" in WordPress' General Settings:
And I'm in CET, the times in Google Calendar and in your WordPress site have 2-hour time difference. I created a busy time slot for September 6th, at 12:00:
Then, when I tried to create an appointment, I saw that the 10:00 time slot was missing:
Actually, all times that are affected by that busy slot were missing, so "09:45, 10:00, 10:15, 10:30, 10:45 and 11:00" time slots were blocked. When I delete that time slot from my Google Calendar, they come back:
As far as I can see, everything's working fine. You need to make sure that the time zone of your website is the same as the time zone configured in your Google Account. Also, my suggestion is to change the format of the WordPress time zone, so if you really are in UTC+0, change it to the city you're in. This will prevent issues with the Daylight Savings Time in the future.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi Aleksandar,
This makes so much sense, and it solved it! I had not set the correct timezone.
Thank you very much!
Quick follow up question:
Do you ever get any tickets about people having to re-connect to their google calendar ever so often?
I'm currently moving from Latepoint because the google calendar sync only ever lasts for exactly one week. Then each employee has to disconnect and connect again. Could I expect to run into any similar issues here, now once the connection is working?
Hey Marcus
I'm glad to hear the issue is resolved.
As for the connection dropping - this usually happens when you don't publish the app in your Project.
The “Publishing status” should be set to “Testing”, so click on “Publish App” to push to production.
A new modal will pop up, where you need to simply click on “Confirm“:
After that, it should no longer drop out.
Kind Regards,
Aleksandar Vuković
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Great, did that. Thanks!
You're welcome, Marcus
Glad I could help.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables