We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2861002
Still haven't received plugin after paying
Closed

Comments

  • Rebecca started the conversation

    I purchased WP DataTables almost two hours ago and have not received a link to download the plugin. Was hoping to install it today. I have checked junk mail. All I got was a PayPal receipt saying I paid Paddle.com

    When do you receive the plugin?



  • Rebecca replied

    It's been 16 hours and have still not received a link from TMS with the actual product.

  •   Aleksandar replied privately