We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am unable to get the Amelia Popup to work on my website.
I have used the popup on my other website with out any issues.
I have Elementor Pro installed.
Hi Chris,
thank you for reaching out to us
It needs to have the ID of the button that is calling the popup, so this is how one of the shortcodes should look like in the Elementor pop-up:
[ameliabooking trigger=amelia-button-id]
so if the button ID is 1 it will be:
[ameliabooking trigger=1]
So, you create a PopUp and set this shortcode in the popup, you will see the option Load booking form manually when you create Amelia shortcode, where you need to provide the button's ID, please look at the attachment.
When you create a button, on which the PopUp will be called, you set its Button ID (that you will provide in the shortcode above afterwards):
You need to enable the "Prevent Closing on Overlay" option in the popup settings:
If this set up still does not work for you, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.