We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I 'd like to add a new custom field type, basically a html form with quantity counter, how shall I proceed?
Also I'd like to add custom fixed time slots on the booking calendar, how should I do? (can't rely on the available options as I need only two slots a day, fixed hours)
I struggle to find any helpful documentation as it seems hard to edit hooks or add php into Amelia Booking.
Thanks a lot for your help,
Hi, Arthur,
Thank you for choosing Amelia.
1. There is only one way to add an HTML element to the booking form: to create a text content custom field and then to insert the HTML element into it, for example:
2. It can be achieved with Events ( since they have fixed time slots) or with Services assigned to particular time periods in the Employee's working hours:
Hope that will help.
Best Regards.
Thanks Liza for this crystal clear answer, unfortunately Amelia lacks the integration capabilities I need so I asked for a refund.
Have a nice day
Arthur,
Sure.
Sorry to hear that Amelia didn't suit your business.
Please log in to http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from purchase you will see the "Request Refund" button.
If you don't see it, and you're using a screen with width lower than 1600px, you will need to scroll through that screen horizontally to see the button.
After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:
That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.
Best Regards.
Thanks Liza,
I ve asked for a refund a few days after purchasing, like 3 days, the button went greyed out as it is supposed to do yet I m still waiting for a refund, it's been 10 days since I ask for a refund...
I find your practices pretty shady
it's a struggle to obtain any info on my request processing
very mysterious
I hope it will be fine but I m quite worried
also developing a request button that disappear due to low screen width is a very low move IMO
Arthur,
Greyed out button is a confirmation that the request was submitted
Unfortunately, at the moment we cannot send email confirmations because of our reseller Paddle, but we are planning to change it in the nearest future.
There's nothing to be worried about: if for some technical reason your refund wasn't submitted (theoretically, since it never happens), we will refund the money manually.
Could you please provide us with the email address that you used for the purchase? You can post it as a private reply under this ticket.
Best Regards.