We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2860239
Email sendings
Closed

Comments

  • Marko started the conversation
    August 30, 2021 at 5:22am

    Hi,

    I can't seem to get my confirmation emails and such sent from the Amelia plugin. I watched several tutorials including this one where I followed the instructions carefully, but it's just not working. I tried SSL, TLS but there the mail just don't send at all (I receive an error message when I send a test mail) and when I use the PHP option it says 'sent' but we receive nothing (spam etc. are checked). Password and emails are correct. IMAP is enabled in the gmail settings and (like show in the video) we do allow less secured apps in the google account parameters.

    Thanks in advance for your help!

  • [deleted] replied
    August 30, 2021 at 9:18pm

    Hi, Marko,

    Thank you for choosing Amelia.

    Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can post the credentials as a private reply to this ticket.

    We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.

    Best Regards. 

  •   Marko replied privately
  •   [deleted] replied privately
  • Marko replied
    September 1, 2021 at 3:35pm

    Hi Ivana,

    Thanks for your reply. 

    I tried WP Mail instead of SMTP and it seems to work now.

    Thanks again for your help!

  • [deleted] replied
    September 2, 2021 at 11:29am

    Thank you for letting me know, Marko; I'm glad to hear thatsmile.png

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.