We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2859948
Two different employees for same type of package
Closed

Comments

  •  1
    Elias started the conversation
    August 29, 2021 at 3:37pm

    Hello,

    A customer bought two packages of the same type, but with two different employees (two teachers who give lessons to kids of different ages).

    When the customer wants to book an appointment in the customer panel, they cannot select which of the two employees they want for this particular session. 

    How can this be solved?

    (We do not want to create a new type of package for every single employee, as this would become confusing for the employee and not a smooth experience. We simply want a button to "select teacher" when the customer is booking in the customer panel. Does this option exist?)

    Thanks!

  • [deleted] replied
    August 30, 2021 at 11:14am

    Hi, Elias,

    Thank you for reaching out to us.

    I'm afraid, at the moment Amelia tries to assign all Appointments from a Package to the same Employee and assigned them to another Employee only if the first one is unavailable for the selected time slot. There is no option to select Employees while booking Appointments from a Package on the Customer panel yet. 

    This feature is on our to-do list for future updates. However, you can speed the process up by submitting a request on our website.

    Sorry for disappointing you.

    Please let us know if you have any other questions.

    Best Regards.