As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay
  Public Ticket #2859887
Selecting customer
Closed

Comments

  •  1
    Tom started the conversation

    HI,

    When selecting an existing customer in the backend for an appointment, I sometimes get the customer and sometimes I get a "not found" message.
    This is random. Any idea what I can do to get this working as it should?

    Tom

  • [deleted] replied

    Hi, Tom,

    Thank you for choosing Amelia.

    Unfortunately, there is a bug related to the custom search that wasn't resolved yet. The fix created by our developers was slowing down the whole system, that's why we could not implement it yet. Our developers are still working on the issue, and, hopefully, they will be able to resolve it by the new update.

    Please let us know if you have any other questions.

    Best Regards.