We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2859654
Stripe payment failed
Closed

Comments

  •  1
    Athar started the conversation
    August 28, 2021 at 9:40pm

    Hello team, 

    I've taken up a license for a client. The client is based in India and has to collect international payment. I've two questions:

    1. Can we accept payments in multiple currencies based on the device IP or something of that sort.
    2. While using stripe as the payment method and setting the currency as GBP, I'm getting the following error: 


      "message": "As per Indian regulations, export transactions require a customer name and address. More info here: https://stripe.com/docs/india-exports"
      "type": "invalid_request_error"

      Could you please help with the process of adding the additional data stripe needs to process the international payments for an Indian account.


    Looking forward to hear back soon

    Thanks in advance

  • [deleted] replied
    August 30, 2021 at 10:34am

    Hi, Athar,

    Thank you for reaching out to us.

    1. I'm afraid, at the moment it's only possible to set one currency in Amelia. We have multi-currency feature on our to-do list, but I cannot tell you precisely when it will be implemented.

    2. I'm afraid, there's nothing we can do on our end. There are built-in fields for the Customer name and address for Stripe payments in Amelia, but this information can be entered if you use WooCommerce integration. So, probably, that will work if you connect Stripe not directly but through WooCommerce integration. You can find more information about this integration here: https://wpamelia.com/woocommerce-integration/

    Hope that will help.

    Best Regards.