We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2859470
sms
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Comments

  • augusto herrera started the conversation
    August 28, 2021 at 1:19pm

    you can use SMS notifications in Costa Rica
  • [deleted] replied
    August 29, 2021 at 1:03pm

    Hi Augusto,

    thank you for reaching out to us, and for taking interest in Ameliasmile.png

    Absolutely; here is the pricing as well:

    3586264336.png


  • Asrim Enok replied
    August 30, 2021 at 7:47am

    Hi Ivana,


    We have issue that the SMS notification work well sending to different countries but in saudi arabia. SMS don't get through to the Client.  They didn't receive any sms notification. how we can fix this?

  • [deleted] replied
    August 30, 2021 at 9:37pm

    Hi, Asrim,

    As far as I know, Saudi Arabia has very strict regulations regarding all promotion activities, so it could be that SMS notifications were simply blocked.

    Promotional messages to the UAE can not be sent between 09:00 PM to 07:00 AM local time, and if I'm not mistaken, Saudi Arabia has a similar regulation.

    Best Regards.

  • Asrim Enok replied
    August 31, 2021 at 7:32am

    Hello Liza,

    How can we get through from this? any solutions?

    Thank you

  • [deleted] replied
    August 31, 2021 at 12:25pm

    Asrim,

    I'm afraid, there's nothing we can do because we cannot find a workaround against country regulations.

    Could you please try to send a test SMS between 7 am and 9 pm, and see if it will be delivered. If so, you can try to find a way to send SMS notifications during these hours only.

    Also, there are email notifications in Amelia, so maybe that will make sense to use them for your clients in Saudi Arabia instead.

    Best Regards.