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  Public Ticket #2858994
Booking Problem - Urgent
Closed

Comments

  •  3
    Joseph Benson started the conversation
    August 27, 2021 at 4:01pm

    Hi there,

    Urgent problem.

    Because you cannot book two employees at once, we have made a placeholder service to hold another employee at the same time.

    This has been working fine until now. We can't book out the other employee on the same time despite having done it before.

    Please help as we do not want customers to book this slot.

    Thanks in advance,

    Joe

  • [deleted] replied
    August 28, 2021 at 11:22am

    Hi Joseph,

    thank you for reaching out to ussmile.png

    Is there any chance that this employee is already booked somewhere else for that time? Do they have a Google or Outlook Cal connected? If so, do they have a busy slot in the calendar for that day?