We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello
I wanted to test Stripe, I live in France, when I provide a postal code, I have an error message, how can I fill in the postal code?
See attached image
Thank you
Hi Maniquant
Thank you for reaching out to us.
You need to use one of the Stripe's Test cards in order to test bookings with Stripe test mode, so you can't use an actual card with it. Once you go live, you will be able to use a real card.
Stripe recognizes the issuer country of a card, and since test cards are US-based, they have a ZIP code field, which is mandatory.
If the issuer country of a card doesn't require a ZIP code field, it will not be present on the form. Try using one of your cards, you'll see that there's no ZIP code field there.