We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2858035
Service with a slot free
Closed

Comments

  •  1
    Frédéric started the conversation
    August 26, 2021 at 1:43pm

    Hello,

    I'm still to adapt AMELIA for a hairdresser SALON. They offer a dyeing/cutting service. The client wants this service at 9:30 am.

    From an operational point of view, the employee applies the dye from 9:30 am to 10:00 am, then the employee does the cut from 10:30 am to 11:00 am.
    The employee would like to be able to take another client from 10:00 to 10:30.

    Is it possible to manage these services which are spread out over 1h30 ; but with a 30 minutes slot free for another customer?

    Thank you in advance.

    Cdlt,
    Fred

  • [deleted] replied
    August 27, 2021 at 12:29pm

    Hi Frédéric

    Thank you for reaching out to us.

    If the employee is working on one appointment (service 1), from 09:00 - 12:00, only that service will have available slots for booking, while services 2 and 3 will not be available.

    This is the default behavior of the plugin, and it can't be changed.

    Each service needs to have a different employee if you want all 3 services offered at the same time, so you will need to add more employees to work like you described.