As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi!
I recently discovered that booking wizard is not displaying anymore on mobile devices. I myself use Safari on an iPhone 12. I have researched the usual culprits like visibility and margins but everything seems to be ok. What can cause this?
I disable Recaptcha for the time being but that's not the cause either. Cache is emptied.
Hi, Debbie,
Thank you for choosing Amelia.
Please follow the steps below:
- First, try to disable the "Use already loaded Vue" option in Amelia -> Customize.
- Then, please exclude pages with Amelia from a caching plugin settings (if you use any of them).
- And, finally, try to clear the site cache and see if you can load the booking form.
If that doesn't help, please provide us with a temporary WP Admin login and the URL to the exact page where this issue occured. You can post the credentials as a private reply to this ticket.
Best Regards.
Hi Liza,
Thanks for your replay. I think it was caused by some script that i added to my site that made the tab label of the browser change when you moved away from my site. I removed that and now the wizard is displaying again!
Debbie,
That's great! Thank you for letting us know that you resolved the issue.
Please feel free to contact us if you have any other questions.
Best Regards.