We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2857828
Booking wizard not visible on mobile
Closed

Comments

  •  8
    Debbie started the conversation
    August 26, 2021 at 10:38am

    Hi!

    I recently discovered that booking wizard is not displaying anymore on mobile devices. I myself use Safari on an iPhone 12. I have researched the usual culprits like visibility and margins but everything seems to be ok. What can cause this?

    I disable Recaptcha for the time being but that's not the cause either. Cache is emptied.

  • [deleted] replied
    August 26, 2021 at 11:09pm

    Hi, Debbie,

    Thank you for choosing Amelia.

    Please follow the steps below:

    - First, try to disable the "Use already loaded Vue" option in Amelia -> Customize.

    - Then, please exclude pages with Amelia from a caching plugin settings (if you use any of them). 

    - And, finally, try to clear the site cache and see if you can load the booking form.

    If that doesn't help, please provide us with a temporary WP Admin login and the URL to the exact page where this issue occured. You can post the credentials as a private reply to this ticket. 

    Best Regards. 

  •  8
    Debbie replied
    August 27, 2021 at 8:23am

    Hi Liza, 

    Thanks for your replay. I think it was caused by some script that i added to my site that made the tab label of the browser change when you moved away from my site. I removed that and now the wizard is displaying again!

  • [deleted] replied
    August 27, 2021 at 12:07pm

    Debbie,

    That's great! Thank you for letting us know that you resolved the issue.

    Please feel free to contact us if you have any other questions.

    Best Regards.