As previously announced via banners and our newsletters, support is no longer available through this platform.
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In Version 1.3.4 (Released 05.12.2018)
There is a new feature listed: Option to check customer’s name for existing email during the booking – now it is possible to allow customers to schedule the appointment with the same email but different first and last name
We don't use the froont end for customers to make their own booking, so we are entering all our bookings through the backend. When we try to use the same email address for two different customers we get the read warning telling us the email address already exists. Amelia won't allow this feature to work.
What are we doing wrong?
Hi, Paul,
Thank you for choosing Amelia.
Yes, Amelia has this limitation on the back-end, so it's possible to use the same email for multiple users only on the front-end.
You can suggest that as a feature request here, or check if this request was already submitted and vote for it.
Also, as a temporary solution, we would recommend you to book Appointments for your Customers on the front-end in incognito mode (thus, the booking form won't be pre-populated with your Admin/Employee data).
Best Regards.