We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
In Version 1.3.4 (Released 05.12.2018)
There is a new feature listed: Option to check customer’s name for existing email during the booking – now it is possible to allow customers to schedule the appointment with the same email but different first and last name
We don't use the froont end for customers to make their own booking, so we are entering all our bookings through the backend. When we try to use the same email address for two different customers we get the read warning telling us the email address already exists. Amelia won't allow this feature to work.
What are we doing wrong?
Hi, Paul,
Thank you for choosing Amelia.
Yes, Amelia has this limitation on the back-end, so it's possible to use the same email for multiple users only on the front-end.
You can suggest that as a feature request here, or check if this request was already submitted and vote for it.
Also, as a temporary solution, we would recommend you to book Appointments for your Customers on the front-end in incognito mode (thus, the booking form won't be pre-populated with your Admin/Employee data).
Best Regards.