We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2857600
Booking Multiple time slots in a single shopping session
Closed

Comments

  • Raghuvir started the conversation
    August 25, 2021 at 11:51pm

    Hi Team, 

    Could you please let me know how can we book multiple time slots in the same session? 

    For example: Amelia allows only one slot to be selected for booking. I would like to select 0900-1000 and 1000-1100 for example and its an either or for Amelia which is annoying to say the least.  

    I read a couple of posts where you mentioned that there is a workaround. Could you please share the details of the workaround please - since this is a critical functionality for my business. 



  • [deleted] replied
    August 26, 2021 at 2:15pm

    Hi Raghuvir,

    thank you for reaching out to ussmile.png

    At the moment this can only be achieved with the Packages feature, available in your licence, Pro.

    You would create a package offering multiple appointments for a service, so when the customer books they can choose Tuesday 9am - 10am, then below it in the next appointment window Tuesday 10am-11am.

  • Raghuvir replied
    August 27, 2021 at 9:29pm

    Thanks Ivana. This works. Definitely not ideal. It is what it is. I know this functionality is your backlog for a couple of years now. Waiting for this functionality to be built is liking waiting on Godot. :) 

    This workaround helps but the customer experience is just bad. 

  • [deleted] replied
    August 28, 2021 at 3:48pm

    Hi Raghuvir,

    thank you for the kind replysmile.png

    Yes, unfortunately the situation that happened last year delayed many of our plans and project - hopefully we will be able to make those features possible faster.

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.