We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When creating credentials to connect amelia to gmail, it asks for user support email. It then offers a dropdown menu but only includes my personal email. I've connected my domain email to my gmail so I can receive emails there. I just don't want my personal email to be available to clients who are interacting with amelia. Is that a concern if I were to select my personal email as the user support email?
Hi, Trey,
Thank you for choosing Amelia.
Google Calendar integration works "inside" Amelia, in other words, it's available only for Employees, therefore, your Clients won't have access to your email address.
Please let us know if you have any other questions.
Best Regards.