We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Is there a way to include a link in confirmation emails to allow guests to add the appointment or event to their calendar?
Hi Becky,
thank you for reaching out to us
Sure; you can send them ics calendar files automatically or allow them to add to calendar themselves; please go to Amelia > Settings > General Settings > and activate either:
Show Add To Calendar option to customers
or
Send ics file in the notifications
Thank you, I was able to enable that setting, but I don't see under the "Notifications" section how to add ics file, and when I tried to send a test email through the system I didn't see a link to add to calendar anywhere. Thank you!
Hi, Becky,
Please open the Amelia -> Settings -> General Settings page, and there you will see the corresponding slider:
Hope that will help.
Best Regards.
Right...I did that and then I sent myself a test notification and didn't see the ics file. Is that because it was a test?
Hi Becky,
yes, because test email does not include any actual booking so it can't send the ics.
It would be the best to test this by making a test booking and setting your email as a customer email