We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello! We have a few questions regarding Amelia:
Limit the number of appointments for each customer: The possibility to limit the number of appointments that customer can take to avoid abusive clients to lock a lot of appointment slots.
Block users: The ability to block user to prevent conflict users have access to make reservations.
More detailed clients profile: Are you planning to have a more detailed client profile, for example to view a detailed list of the appointments taken, services and dates instead of only the amount of appointments?
Additional appointment statuses: Are you planning to add additional appointment statuses like "Didn't show up" or "Not arrived"? This will be helpful to block users who take a certain amount of appointments and doesn't show up in the store. Maybe 4 missed appointments can result in a user lockout. If this is planned, it will be great.
Thanks!
Hi Leonardo,
thank you for reaching out to us
The only way to limit the number of appointments per customer at the moment is to offer exclusively Packages that will have only a certain amount of appointments. However, once that package is booked customer can later purchase another one; so there is no direct way to block a customer or limit them from booking.
For the client profiles there is currently Customer Panel; we don't have an expansion in plan soon, however, for any additional profile requirements and additional appointment statuses, I'll kindly ask you to add it as a feature suggestion on this page.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.