We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
In the customer module I can see all my customers. I can change how the list is sorted and one way is by alphabetical order, however this is by first name and not last name. Why is this and how can it be changed?
The convention is by last name for any other software or CRM.
Hi, Paul,
Thank you for choosing Amelia.
Alphabetic order has this format since it's the most common way of presenting names (First Name, Last Name).
However, we are always looking for ideas on how to make Amelia better. So if you have a couple of minutes, please suggest this feature on our website. The most requested features will be implemented in the coming updates.
Please let us know if you have any other questions.
Best Regards.