We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I noticed a problem very annoying. This happens in FrontEnd. Amelia must be configured to use password connection for customers.
I think it is related to customers email already existing in wordpress user list but never be created in Amelia.
To reproduce it :
- First, the email user must exist in wordpress but not in WPAmelia (my website used woocommerce before Amelia, so i have many users already existing)
- Then, in frontend I book a service as customer. I put the email of the user above (and name, surname, ...) in Amelia to confirm my order.
What happens:
> The customer is well created in Amelia's Backend
BUT
>I do not receive a notification for user creation (I think it is because the user already exists in WP)
> I cannot connect to Amelia Customer Panel with the email user and its old password
> I cannot reset the passord within Amelia Customer Panel as the user never received the email notification with password reset
Rgds,
Hi Stephen,
thank you for reaching out to us
Amelia Customer panel is at the moment fully separate from the WordPress Users.
When you fully set up the Customer Panel, and customer comes to the site to book (they don't have to exist in Amelia > Customers as a customer), they will receive Appointment Approved notification that will contain previously set customer panel url placeholder (set by you during Customer Panel set up process).
When they click that link they are taken to the panel where they can choose the option Forgot Password. This triggers the other Notification called Customer Panel Access, which also needs to contain the same placeholder. This placeholder turns into a link that will take them to the password creation screen.
When you activate Automatically Create Amelia Customer, this is for the WordPress Amelia Customer role; they receive an email from WordPress upon booking, so that they can log into the backend and manage their customer information and bookings.
Great it works!
Token for resetting password is working, as the auto subscribe of the customer.
Thanks!
Hi, Stephen,
Thank you for letting us know that the issue was resolved.
Please feel free to contact us if you have any other questions.
Best Regards.