We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I updated our site to Amelia 4.1 on Friday 20/08
Since then, the next day scheduled reminders are not being sent to customers or employees.
The SMS reminders are still working.
Booking confirmations send as normal. (so mail config is ok)
The Amelia cron job is running and confirmed as being executed
Hi, Gareth,
Sorry to hear that you faced this issue.
Could you please provide us with temporary WP Admin access, so we will look into the issue from the inside? You can post the credentials as a private reply to this ticket.
We don't interfere with any data except for the plugin and, of course, we don't provide login details to a third party.
Best Regards.
Version 4.2 - our next day reminders are still not being sent.
Cron job is confirmed as firing.
Can you please give some advice as to how I can debug the issue?
Gareth,
I apologize for the delayed response.
You mentioned that "Cron job is confirmed as firing". Could you please provide us with a cron log, so we will be able to check the email notifications log as well and see where this issue is coming from?
Also, do scheduled SMS notifications still work?
Looking forward to hearing from you.
We've got the same issue. The cron job still runs but throws a 500 error with the following message:
{"message":"Invalid key 0."}
For support: I've submitted a private ticket with our specific domain.
For others: You can test if this is an issue for you by pasting the following URL in your browser:
https://www.example.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send
Replace "www.example.com" with your website domain. This only impacts sites with next-day reminder notifications, as explained here and here in the docs.
Hi Greg,
this is being investigated at the moment; we will make sure to provide a solution for Gareth but also for your private ticket as well; thank you for submitting it!
Hey Gareth.
This issue has been resolved. It was caused by the custom solution we provided back in July, for emails that were not being sent when we provided that "undelivered" cron, along with a custom version of Amelia.
The last fix we sent saved that something was sent in the database, but it didn't save the ID, so undelivered emails were sent, while scheduled emails weren't sent. One of our developers fixed this for you, and now the reminders come through without issues:
Greg - the message you see is not an error, but notice and it's only related to the "SMS birthday greeting" notification - it's not stopping the cron from running. You can comment line 49 of the file ../wp-content/plugins/ameliabooking/src/Application/Commands/Notification/SendScheduledNotificationsCommandHandler.php :
And that notice will be gone. If your cron still doesn't work, though, it's not related to it.
If you're still having issues with the cron, please let us know if we sent you a custom solution for emails that were not being sent after booking, and open a new private ticket, where we'd be able to inspect your website, as we did Gareth's.
Kind Regards,
Aleksandar Vuković
[email protected]
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