Okay
  Public Ticket #2856679
Frontend
Closed

Comments

  • Ahmad Abdullahi Ahmad started the conversation

    Hi! 

    The plugin (services and the rest) are not loading on the frontend of our site! It's loading infinitely. But it's showing up on development environment! I.e if to say I logged in as admin ! It loads on elementor previews but not for normal site visitors or  customers 

    Looking forward to hearing from you soonest

  • [deleted] replied

    Hi, Ahmad,

    Thank you for choosing Amelia.

    Could you please try to disable the "Use already loaded Vue" option in Amelia -> customize?

    Also, please clear the site cache and see if it resolved the issue.

    If you have any membership or access restriction plugin, please disable it or exclude pages with Amelia from its settings.

    If that doesn't help, please provide us with a temporary WP Admin login for further investigation. You can provide credentials as a private reply to this ticket. 

    Best Regards.

  •   Ahmad Abdullahi Ahmad replied privately
  •   [deleted] replied privately