Hey everyone!
With the holiday season upon us, we want to share our upcoming working hours:
- New Year: Our team will be off on January 1st and 2nd. We’ll be back on Friday, January 3rd, to respond to any messages received during this time.
- Weekend: As usual, we don’t work on weekends, so January 4th and 5th will also be non-working days.
- Orthodox Christmas: Our office will be closed on Monday and Tuesday, January 6th and 7th for the holiday.
After that, we’ll return to our regular schedule and assist you as quickly as possible.
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find tons of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel), which might just have the answers you need while we’re away.
Thanks a bunch for your understanding and support!
Warm regards and happy holidays!
TMS
Hi Team,
Quick question: how does your plugin choose an employee when multiple employees are available for the same service in the same time slot.
To give you some context, I am creating a very simple appointment system: customers have only one service to book, they choose the date and time and pay, that's it. They can't choose between all the employees available for the time slot they choosen.
I look forward to your response,
Best,
Kevin
Hi Kevin,
thank you for reaching out to us
The choice of the employee when you have multiple on one service is random (first available). If you don't want customers having access to a choice you can hide the employee choice field in Amelia > Customize.
Hi Ivana,
Thank you for the reply. Exactly, I have hidden the employee choice field, and I would look to know how employees will be selected when Iwhen several of them are available for the same slot.
Sorry but I'm not sure I understand your reply :
Sorry if i'm picky but I really need to know,
Best,
Kevin
Hi Kevin,
thank you for the kind reply!
I need to advise it's "random" as it's not numerical (per exact order top to bottom or bottom to top) nor is it alphabetical; I do see however, that random may be a bit of a reach here, I apologize.
The order is first available; if there are two employees and one is booked, the other one is an automatic choice. However, if there are more than two employees, and if they have identical work hours, Amelia will pick any employee first.
Hi Ivana,
I ask you this because I would like to avoid frustrations with the employees (In our case, they are freelancers and not employees).
indeed I don't want the first employee/freelancer to be favored by the system and obtain more customers requests because he was the first one registered on Amelia and Amelia pick him first whenever him and several other employees/freelancer are available for the same time slot.
So if there are more than two employees/freelancers, and if they have identical work hours, it is not because an employee/freelancer has been created first on the site that he will always receive the booking in priority ?
Sorry if I am not very clear,
Best,
Kevin
Hi, Kevin,
Thank you for choosing Amelia.
There is no special algorithm for Employee selection in Amelia, so if a Customer didn't select an Employee, or selected the "Any Employee" option, an Employee should be assigned to an Appointment randomly.
Could you please clarify how often it happens that the first Employee gets assigned?
Looking forward to hearing from you.
Hi Liza,
The site is not launched yet, we have not encountered any problems. I just want to understand how the system works to anticipate/avoid such problem.
You can close the ticket.
Best,
Kevin
Kevin,
I see.
We don't have any statistics on that so we cannot really say how probability will work for your particular case, but there should be no preferences when it comes to random Employee selection.
Please feel free to contact us if you have any other questions.
Best Regards.