We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When we have multiple charts on one page which make SQL querys at the same time in the background the page loads for a long time. Is it possible to hide a chart before it is fully loaded? So that it could speed up the loading time.
Hi Artur
Thank you for reaching out to us.
Unfortunately, there's not much you can do to increase the loading speed.
An Admin-Ajax call is then being run to generate the chart, so I suppose that could increase the loading time.
If you have some caching plugins, try disabling them on pages where the tables and the charts load.
Another option would be to increase the memory limit in your php.ini file on your server, but I don't know if your hosting provider will allow that. Turning off the admin-ajax call would render the chart useless.