We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2856152
The services don't show on the website
Closed

Comments

  • Ava Charpentier started the conversation
    August 24, 2021 at 11:00am

    Hello,

    I have a problem with the services. I created some services a while ago using both [ameliacatalog category=x] & [ameliabooking] on the webpages to show them. The first services I created are showing but the new ones (I put in the same category - "soin du poil chat" & "brossage chat") are not visible... 

    I tried everything but it's not working.

    Have you an idea where it comes from ? I really need to show the new services with the olds ones...

    I put some screenshots to help.

    Thank you,

    Ava

  • Ava Charpentier replied
    August 24, 2021 at 11:08am

    I'm so sorry... I just found the solution, but it can be helpful for others !

    I needed to add the services in the Employee working day... 

  • [deleted] replied
    August 25, 2021 at 8:59am

    Hi Ava!

    Thank you for reaching out to ussmile.png

    I'm glad to hear that you have found a solution; yes, usually something is not connected and that's why service won't show up:

    1. Are these services visible on the site? 

    9142153063.png

    2. If they are, is the employee assigned to these services?

    3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included.

    4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.

    Those are the examples of 4 connections that can cause thissmile.png

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.