The official language of our support is English, so I will have to use Google translate for our communication. I would like to apologize for the possible misunderstanding in advance.
As far as I understand, you have issues with email notifications. Could you please clarify what exactly happens? Also, a screenshot would be very helpful.
A customer reported that he is experiencing garbled characters. It seems that the problem is occurring on Japanese smartphone devices, do you know the cause?
Unfortunately, we don't have anyone who owns a Japanese phone in our team, therefore we never tested it before. However, we didn't receive any complaints about that before, so it might be related to the browser.
Could you please tell if this issue occurred on iOS or Android phones, so we will be able to test it?
。
お客様のスマートフォンに送信された確認メールが文字化けすることがあるようです。
原因を知っていますか？
また、それを改善するために設定を構成することは可能ですか？
Hi, Ryuichi,
Thank you for choosing Amelia.
The official language of our support is English, so I will have to use Google translate for our communication. I would like to apologize for the possible misunderstanding in advance.
As far as I understand, you have issues with email notifications. Could you please clarify what exactly happens? Also, a screenshot would be very helpful.
Looking forward to hearing from you.
Best Regards.
Thanks for your reply.
I do not have the screenshot data.
A customer reported that he is experiencing garbled characters.
It seems that the problem is occurring on Japanese smartphone devices, do you know the cause?
Ryuichi,
Unfortunately, we don't have anyone who owns a Japanese phone in our team, therefore we never tested it before. However, we didn't receive any complaints about that before, so it might be related to the browser.
Could you please tell if this issue occurred on iOS or Android phones, so we will be able to test it?
Best Regards.