We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
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お客様のスマートフォンに送信された確認メールが文字化けすることがあるようです。
原因を知っていますか？
また、それを改善するために設定を構成することは可能ですか？
Hi, Ryuichi,
Thank you for choosing Amelia.
The official language of our support is English, so I will have to use Google translate for our communication. I would like to apologize for the possible misunderstanding in advance.
As far as I understand, you have issues with email notifications. Could you please clarify what exactly happens? Also, a screenshot would be very helpful.
Looking forward to hearing from you.
Best Regards.
Thanks for your reply.
I do not have the screenshot data.
A customer reported that he is experiencing garbled characters.
It seems that the problem is occurring on Japanese smartphone devices, do you know the cause?
Ryuichi,
Unfortunately, we don't have anyone who owns a Japanese phone in our team, therefore we never tested it before. However, we didn't receive any complaints about that before, so it might be related to the browser.
Could you please tell if this issue occurred on iOS or Android phones, so we will be able to test it?
Best Regards.